Last updated: August 10, 2026

At D’Lumin™, we want you to be happy with your purchase. If you change your mind about your purchase, we offer returns in accordance with the terms below and applicable Australian Consumer Law.

1. Change-of-Mind Returns

You may request a return within 30 days of the original purchase date provided that:

• The product is unopened and unused.

• The original packaging and seals are intact.

• The product is in its original condition and suitable for resale.

• You can provide proof of purchase.

For hygiene and safety reasons, opened, used, applied, or otherwise tampered-with lash products cannot be returned for change-of-mind reasons.

To request a return, please contact us before sending anything back. Returns sent without prior approval may not be accepted.

2. Return Shipping

For approved change-of-mind returns, the customer is responsible for the cost of returning the product to D’Lumin™.

We recommend using a tracked shipping service, as D’Lumin™ is not responsible for products lost or damaged while being returned to us.

3. Refunds

Once we receive and inspect the returned product, we will notify you whether the return has been approved.

If approved, your refund will be processed to the original payment method.

For change-of-mind returns, any original shipping charges are generally non-refundable.

Where permitted by applicable law and the relevant payment provider's rules, payment processing or transaction fees that were charged to D’Lumin™ may be deducted from a change-of-mind refund.

Refund processing times may vary depending on your bank or payment provider.

4. Faulty, Damaged or Incorrect Products

If your order arrives damaged, defective, faulty, or you receive the wrong product, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Photographs or video showing the problem

• Photographs of the packaging where relevant

We will assess the issue and, where applicable, provide a replacement, repair, refund, or other remedy in accordance with your rights under Australian Consumer Law.

If the product is confirmed to be faulty or incorrect, D’Lumin™ will cover reasonable return shipping costs where required.

5. Products Damaged During Delivery

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials.

Contact us as soon as possible so we can investigate the matter with the delivery provider and determine the appropriate resolution.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply if the customer requests that the order be resent.

7. Sale Items and Promotions

Unless otherwise stated, products purchased during a sale or promotional period are subject to the same return conditions outlined in this policy.

Promotional discounts, coupon codes, or free gifts may affect the amount refunded where applicable.

8. Australian Consumer Law

Nothing in this Refund & Returns Policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

Where a product is faulty, unsafe, does not match its description, or otherwise fails to meet a consumer guarantee, you may have rights to a remedy regardless of this return policy.

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D’Lumin™ Terms of Service

Last updated: August 10, 2026

These Terms of Service govern your use of the D’Lumin™ website and your purchase of products from D’Lumin™.

By using our website or purchasing products from us, you agree to these Terms of Service.

1. About D’Lumin™

D’Lumin™ provides beauty and cosmetic products, including DIY lash products and related accessories.

D’Lumin™ reserves the right to update, modify, or discontinue products, pricing, promotions, or website features at any time.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, specifications, and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device, screen settings, lighting, photography, and other factors.

We do not guarantee that every product image will perfectly represent the physical appearance of the product.

3. Orders

Submitting an order constitutes an offer to purchase products from D’Lumin™.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• There is an obvious pricing or listing error.

• We suspect fraudulent or unauthorised activity.

• Shipping information is incomplete or inaccurate.

• We are unable to fulfil the order.

If we cancel an order after payment has been received, we will provide an appropriate refund.

4. Pricing and Payment

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Prices may change without notice, but changes will not affect an order that has already been accepted.

Payment must be successfully processed before an order is dispatched.

5. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the timeframe stated on the website.

Delivery times are estimates and may vary depending on the shipping provider, destination, weather, public holidays, peak periods, customs, or other circumstances outside our reasonable control.

D’Lumin™ is not responsible for delays caused by shipping carriers or events beyond our reasonable control.

If an order is confirmed as lost by the shipping provider, we will work with the customer and carrier to determine an appropriate resolution.

6. International Orders

Customers are responsible for complying with any applicable laws, customs requirements, duties, taxes, or import restrictions associated with receiving products in their country.

D’Lumin™ is not responsible for customs delays, refused shipments, or charges imposed by a destination country's authorities.

7. Cosmetic Products and Allergies

D’Lumin™ products are intended for cosmetic use only and should be used in accordance with the product instructions.

Some individuals may experience sensitivity or an allergic reaction to cosmetic ingredients or adhesives.

Customers should review the relevant product ingredients and follow all provided instructions before use.

If irritation or an adverse reaction occurs, discontinue use and seek appropriate medical advice where necessary.

D’Lumin™ does not guarantee that any individual will not experience sensitivity or an allergic reaction.

Nothing in these Terms limits any rights or remedies available under applicable consumer law.

8. Proper Use of Products

Customers are responsible for following the product instructions and using products only for their intended cosmetic purpose.

D’Lumin™ is not responsible for damage resulting from misuse, failure to follow instructions, improper storage, modification of the product, or use outside its intended purpose, except where liability cannot legally be excluded.

9. Intellectual Property

All content appearing on the D’Lumin™ website, including logos, branding, product names, photographs, graphics, text, videos, designs, and other materials, is owned by or licensed to D’Lumin™ unless otherwise stated.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without written permission.

10. User Content

If you submit photographs, reviews, testimonials, comments, or other content to D’Lumin™, you grant D’Lumin™ permission to use that content for legitimate business and marketing purposes where you have provided appropriate permission.

We reserve the right to remove content that is unlawful, misleading, abusive, defamatory, or otherwise inappropriate.

11. Website Availability

We aim to keep our website available and accurate, but we do not guarantee that the website will always operate without interruption, errors, viruses, or technical issues.

We may temporarily suspend or restrict access for maintenance, updates, security reasons, or other operational requirements.

12. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, shipping services, social media platforms, or other services.

D’Lumin™ is not responsible for the content, availability, privacy practices, or policies of third-party websites or services.

13. Limitation of Liability

To the maximum extent permitted by law, D’Lumin™ will not be liable for indirect, incidental, special, or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including rights and remedies available to consumers under the Australian Consumer Law.

14. Indemnity

To the extent permitted by law, you agree to indemnify D’Lumin™ against losses, claims, damages, liabilities, and reasonable expenses arising from your misuse of our website or products, violation of these Terms, or unlawful conduct.

This clause does not apply to the extent that the relevant loss was caused by D’Lumin™'s negligence, breach of applicable law, or conduct for which liability cannot legally be excluded.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be collected and used as described in that policy.

16. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on our website with a revised "Last updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms to the extent permitted by law.

17. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the jurisdiction of the courts and tribunals of New South Wales, subject to any applicable consumer rights.

18. Contact

If you have questions about these Terms or our Refund & Returns Policy, please contact D’Lumin™ through the contact details provided on our website.