Shipping policy

Last updated: August 10, 2026

At D’Lumin™, we aim to make shipping simple and reliable. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Within Australia

We offer free standard shipping throughout Australia on D’Lumin™ orders.

Estimated delivery time within Australia is 3–5 business days from the date your order is dispatched.

Your order will be shipped to the delivery address provided at checkout.

Once your order has been dispatched, you will receive tracking information where tracking is available.

2. International Shipping

We offer international shipping to selected countries.

International shipping costs are calculated at checkout based on the destination, shipping method, package size, and applicable carrier rates.

Estimated international delivery time is 8–10 business days from the date your order is dispatched.

Available shipping destinations and shipping options may vary.

If your country is not available at checkout, please contact us to determine whether shipping can be arranged.

3. Order Processing

Orders are typically processed and prepared for dispatch within 1–2 business days after the order is placed.

We generally aim to process orders as quickly as possible and many orders may be dispatched sooner than this timeframe.

Processing times may occasionally be longer during product launches, promotional periods, holidays, or periods of unusually high order volume.

Delivery timeframes begin once your order has been dispatched and do not include order processing time.

4. Delivery Times

Our typical estimated timeframes are:

Destination Order Processing Estimated Delivery After Dispatch
Australia 1–2 business days 3–5 business days
International 1–2 business days 8–10 business days

Delivery timeframes are estimates only and are not guaranteed.

Delivery may take longer during:

  • Public holidays

  • Peak shopping periods

  • Severe weather

  • Carrier disruptions

  • Customs processing

  • Other circumstances outside our reasonable control

Once an order has been handed to the shipping carrier, delivery is generally subject to the carrier's handling and delivery processes.

5. Tracking

Where tracking is available, tracking information will be provided to the customer after the order has been dispatched.

Tracking information may take some time to become active after an order is handed to the carrier.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package where required.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete delivery address at checkout.

D’Lumin™ is not responsible for delivery issues resulting from an incorrect, incomplete, or outdated address supplied by the customer.

If an order is returned to D’Lumin™ because of an incorrect or incomplete address, additional shipping costs may apply if the customer requests that the order be resent.

7. Lost or Delayed Orders

If your order appears to be delayed or has not arrived within the expected delivery timeframe, please contact us so we can assist with tracking the shipment.

Where appropriate, D’Lumin™ may contact the shipping carrier to investigate the delivery.

We will make reasonable efforts to assist customers with lost or delayed shipments, but delivery timeframes may be affected by circumstances outside our control.

Nothing in this policy limits any rights or remedies available to consumers under applicable Australian law.

8. Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide photographs of:

  • The shipping package

  • Any visible damage to the packaging

  • The damaged product

  • The product packaging or label

This information may be required to assist with an investigation with the shipping carrier and to determine the appropriate resolution.

Nothing in this section limits any rights or remedies available to consumers under applicable law.

9. International Customs, Duties and Taxes

For international orders, the customer may be responsible for customs duties, import taxes, GST/VAT, brokerage fees, or other charges imposed by the destination country.

These charges are separate from the shipping fee shown at checkout.

D’Lumin™ does not control customs charges and cannot guarantee that an international shipment will not incur additional fees.

Customers are responsible for ensuring that products can legally be imported into their country.

If an international shipment is refused or returned because the customer does not pay applicable customs duties or taxes, additional costs may apply.

10. Shipping Restrictions

Some countries or regions may have restrictions on the importation of cosmetic products, beauty products, adhesives, or other products contained in an order.

D’Lumin™ reserves the right to restrict shipping to particular destinations where shipping or importation is not reasonably possible.

11. Shipping and Returns

Shipping charges and return shipping costs are governed by our Refund & Returns Policy.

For eligible change-of-mind returns, customers are generally responsible for the cost of returning the product to D’Lumin™.

Where a product is faulty, defective, damaged, or incorrectly supplied, D’Lumin™ will provide the remedy required under applicable consumer law, including covering reasonable return shipping costs where required.

12. Contact

If you have questions about your order or shipping, please contact D’Lumin™ using the contact form on our contact page.