Terms of service

Last updated: August 10, 2026

Welcome to D’Lumin™. These Terms of Service govern your use of the D’Lumin™ website and your purchase and use of our products.

By accessing our website or purchasing products from D’Lumin™, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or purchase our products.

1. About D’Lumin™

D’Lumin™ provides beauty and cosmetic products, including DIY lash products, lash accessories, and related beauty products.

D’Lumin™ reserves the right to modify, update, suspend, or discontinue products, services, website features, pricing, promotions, or other aspects of our business at any time.

2. Eligibility

By using this website or purchasing products from D’Lumin™, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you purchase products on behalf of another person, you confirm that you have their permission to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, specifications, ingredients, and other information displayed on our website are accurate and up to date.

However, product colours and appearance may vary depending on your device, screen settings, lighting, photography, and other factors.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

4. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

An order is considered accepted once payment has been successfully processed and the order has been confirmed by D’Lumin™.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable.

  • There is an obvious pricing, product, or listing error.

  • We suspect fraudulent, unauthorised, or suspicious activity.

  • Incorrect or incomplete shipping information has been provided.

  • We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been received, an appropriate refund will be issued.

5. Pricing and Payment

All prices displayed on our website are in Australian dollars (AUD), unless otherwise stated.

Prices may change at any time without notice. However, price changes will not affect an order that has already been accepted.

Payment must be successfully processed before an order is dispatched.

We may use third-party payment providers to process transactions. By submitting payment information, you agree to the applicable payment provider's terms and policies.

6. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the estimated timeframe stated on our website.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including shipping carrier delays, weather, public holidays, peak periods, customs processing, incorrect addresses, or other unforeseen circumstances.

D’Lumin™ is not responsible for delays caused by third-party shipping providers or circumstances outside our reasonable control, subject to any rights you may have under applicable law.

If an order is confirmed as lost or damaged during delivery, we will work with the customer and relevant shipping provider to determine an appropriate resolution.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply if the customer requests that the order be resent.

8. International Orders

Customers purchasing products for delivery outside Australia are responsible for complying with applicable laws and import requirements in their destination country.

Customers may be responsible for customs duties, taxes, import charges, or other fees imposed by the destination country.

D’Lumin™ is not responsible for customs delays, refused shipments, or charges imposed by foreign authorities.

9. Returns and Refunds

Returns, refunds, exchanges, and change-of-mind requests are governed by our Refund & Returns Policy, which forms part of these Terms of Service.

Our Refund & Returns Policy sets out the conditions and procedures that apply to eligible returns.

Nothing in our Refund & Returns Policy or these Terms is intended to exclude, restrict, or modify any rights or remedies available to consumers under the Australian Consumer Law or other applicable laws.

10. Faulty, Damaged, or Incorrect Products

If you receive a product that is faulty, defective, damaged, unsafe, or materially different from what you ordered, please contact us as soon as reasonably possible.

We may request reasonable information, such as your order number, photographs, videos, or details of the issue, to help us assess your claim.

Where a product is covered by an applicable consumer guarantee, D’Lumin™ will provide the remedy required by law, which may include a repair, replacement, refund, or other appropriate remedy.

Where required by law, D’Lumin™ will cover reasonable return shipping costs for faulty or incorrectly supplied products.

11. Allergy and Sensitivity Notice

D’Lumin™ products are cosmetic products and may contain ingredients that can cause irritation, sensitivity, or an allergic reaction in some individuals.

This is particularly relevant to products used around the eyes, including lash products and adhesives.

Before using a product, customers should:

  • Review the applicable ingredients and product information.

  • Read and follow all provided instructions and safety warnings.

  • Follow any patch-testing or other safety recommendations provided with the product.

  • Avoid using products on irritated, damaged, infected, or otherwise compromised skin or eyes.

  • Stop using the product if irritation, discomfort, or an adverse reaction occurs.

If an adverse reaction occurs, discontinue use and seek appropriate medical or professional advice where necessary.

D’Lumin™ cannot guarantee that any individual will not experience an allergic or sensitivity reaction to a product.

However, nothing in these Terms is intended to state that D’Lumin™ is automatically responsible for, or automatically exempt from responsibility for, an allergic or sensitivity reaction. Responsibility will depend on the circumstances and applicable law.

Nothing in this section excludes, restricts, or modifies any rights or remedies that cannot legally be excluded under Australian law.

12. Proper Use of Products

Customers are responsible for using D’Lumin™ products according to the instructions provided with the product and only for their intended purpose.

Products should not be modified, altered, or used in a manner inconsistent with their instructions.

To the extent permitted by law, D’Lumin™ is not responsible for loss or damage resulting from misuse, improper application, failure to follow product instructions, improper storage, modification of a product, or use outside its intended purpose.

This section does not limit any rights or remedies available under Australian Consumer Law.

13. Lash Application Safety

When applying lash products, customers should take reasonable care to avoid contact with the eyes and surrounding sensitive areas.

D’Lumin™ products should be kept away from children unless specifically intended for use by children and used under appropriate adult supervision.

Customers should not use products on irritated, damaged, infected, or otherwise compromised skin or eyes.

If a product causes significant discomfort or irritation, discontinue use and seek appropriate professional advice.

Customers should follow all safety instructions supplied with the product.

14. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with the operation or security of the website.

  • Attempt to gain unauthorised access to accounts, systems, or data.

  • Introduce malicious software or harmful code.

  • Copy or reproduce website content for commercial purposes without permission.

  • Use the website in a manner that could damage, disable, overburden, or impair its operation.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.

15. Intellectual Property

All content appearing on the D’Lumin™ website, including logos, trademarks, branding, product names, photographs, graphics, videos, designs, written content, and other materials, is owned by or licensed to D’Lumin™ unless otherwise stated.

You may view and use website content for personal, non-commercial purposes only.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit D’Lumin™ content without prior written permission.

16. Reviews, Testimonials and User Content

If you voluntarily submit reviews, photographs, testimonials, comments, or other content to D’Lumin™, you grant D’Lumin™ a non-exclusive, royalty-free licence to reproduce, display, publish, and use that content for legitimate business and marketing purposes, subject to applicable law.

You represent that you have the necessary rights and permissions to provide any content you submit.

D’Lumin™ reserves the right to remove content that is unlawful, misleading, defamatory, abusive, offensive, or otherwise inappropriate.

17. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, analytics platforms, advertising platforms, social media platforms, and other third-party services.

Third-party services operate according to their own terms and privacy policies.

D’Lumin™ is not responsible for the availability, content, security, policies, or practices of third-party websites or services.

18. Website Availability and Errors

We aim to keep our website accurate, secure, and available, but we do not guarantee that the website will always operate without interruption, errors, technical problems, or security issues.

We may temporarily suspend website access for maintenance, updates, security reasons, or other operational purposes.

We reserve the right to correct typographical errors, inaccuracies, pricing errors, or other mistakes on the website.

19. Limitation of Liability

To the maximum extent permitted by law, D’Lumin™ will not be liable for indirect, incidental, special, or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes, restricts, or modifies any liability, guarantee, right, or remedy that cannot legally be excluded, restricted, or modified under applicable law, including rights and remedies available to consumers under the Australian Consumer Law.

20. Indemnity

To the extent permitted by law, you agree to indemnify D’Lumin™ against reasonable losses, claims, damages, liabilities, and expenses arising from your unlawful use of the website, misuse of our products, or breach of these Terms.

This indemnity does not apply to the extent that the relevant loss was caused by D’Lumin™'s negligence, breach of applicable law, or conduct for which liability cannot legally be excluded.

21. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that information may be collected, used, stored, and disclosed as described in our Privacy Policy.

22. Marketing Communications

If you voluntarily subscribe to D’Lumin™ marketing communications, you may receive emails, SMS messages, promotional offers, product announcements, and other marketing communications.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the relevant communication.

23. Changes to These Terms

D’Lumin™ may update these Terms of Service from time to time.

The updated version will be published on our website with a revised "Last updated" date.

Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by law.

24. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

You submit to the jurisdiction of the courts and tribunals of New South Wales, subject to any applicable consumer rights and protections under Australian law.

25. Contact

If you have questions about these Terms of Service, our products, orders, refunds, returns, or product safety, please contact D’Lumin™ using the contact details provided on our website.